Rion Kokubunji Fitting Consultation Center for hearing aidsSituated within Rion's head office, this customer contact point, a division of the Technical Development Center, is specifically dedicated to hearing and hearing aids. In addition to offering sales, repairs, and adjustments for hearing aids, the center conducts surveys for product development, validates new products and functions, researches hearing aid fittings, and explores technologies to enhance hearing aid usability. The counseling service not only gathers feedback on our products but also addresses any problems our customers may be experiencing.Rionet Customer LinkA cloud-based customer management application developed in-house for hearing aid retailers.Linked to Rionet Selector NEO, the company’s hearing aid adjustment software, and to the ordering system, this application allows integrated management of basic customer information, the status of hearing aid adjustments, and hearing acuity, which we expect to contribute to operational efficiency via digital ordering for custom-made hearing aids.We plan to renew our website in the near future in order to link it with “Rionet Circle,” introduced in Volume 7 of the Rion Technical Journal.In this issue, Rabbiko gets an inside look into the Rion Kokubunji Fitting Consultation Center, where she renews her appreciation of the role of hearing aids in everyday life as we know it.Manga by Tama Tsuchiya13
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